Frequently Asked Questions
Orders
How do I place an order? Add your items to the cart, then follow the payment steps. You will receive a confirmation email once your order has been validated.
Can I modify or cancel my order? Modifications or cancellations are only possible if the order has not yet been processed. Contact us promptly at contact@blitzandbro.com.
How do I track my order? An email with a tracking link will be sent to you as soon as your order is shipped—please allow 3 to 10 days depending on your destination.
Delivery
What are the delivery times? Delivery times vary depending on your country and the chosen delivery method. Generally, allow 3 to 7 working days.
Do you ship internationally? Yes, BlitzandBro ships to many countries. Shipping costs and delivery times are calculated at checkout.
Is delivery free? Free delivery conditions are indicated at checkout and may vary depending on current promotions.
Customs & Import Duties
Where do my orders ship from? BlitzandBro has warehouses in France, the United States, Mexico, and Canada. Your order will be shipped from the warehouse closest to your delivery address.
Do I have to pay customs fees? Depending on the shipping warehouse and your country of delivery, customs duties and import taxes may apply. These charges are the responsibility of the recipient and are not included in the order price.
How are customs fees calculated? Customs fees are determined by your country's customs authorities based on the value and nature of the products. We recommend that you inquire with your local administration before placing an order.
Are orders within the EU affected? Orders shipped from our French warehouse to other EU countries are not subject to customs fees. If your order is shipped from a non-EU warehouse, fees may apply.
Returns & Refunds
What is your return policy? You have 30 days after receipt to return an unworn item in its original packaging. Personalized items are not eligible for return.
How do I initiate a return? Contact us at contact@blitzandbro.com with your order number and the reason for the return. We will guide you through the process.
When will I be refunded? The refund will be processed within 5 to 10 business days after receipt and verification of the item, via the original payment method.
Products & Sizes
How do I choose my size? Each product has a size guide on its page. If in doubt, contact us for personalized advice.
Are the products in stock? Availability is indicated on each product page. Some items may be temporarily out of stock. Check back regularly or contact us for upcoming availability.
Are the product colors true to the photos? We do our best to ensure the visuals are as accurate as possible. Slight variations may exist depending on your screen calibration.
Payment & Security
What payment methods do you accept? We accept credit cards (Visa, Mastercard, American Express), Apple Pay, and Shop Pay.
Is my payment information secure? Yes. All transactions are encrypted via SSL protocol. We do not store any bank details — payments are processed by PCI DSS certified providers.
Can I pay in installments? Installment payments may be available depending on your country and payment method. Eligible options will automatically appear during checkout.
How do I use promo codes? Enter your code in the designated field during checkout. Only one code can be applied per order.